FAQ

Top questions

What's OKX Web3 wallet?
Published on Sep 5, 2023Updated on Apr 7, 202594,325
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Apr 1, 202516,432
How do I manage my assets in my OKX wallet? (app)
Published on Sep 25, 2023Updated on Apr 3, 202514,880
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 7, 202580
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Apr 1, 202511,272
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Apr 1, 2025507
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Apr 7, 202519,278
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Apr 1, 202512,398
What should I do if I forget my OKX wallet password?
Published on Oct 28, 2022Updated on Apr 2, 202510,212
Security audit report collection
Published on Nov 11, 2022Updated on Mar 28, 20256,531
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Apr 1, 2025164
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Apr 3, 20254,175

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