FAQ

Individual verification

Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 1, 202522
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 9, 202586
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 1, 2025251
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Apr 1, 202541
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Apr 1, 202518
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202534
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Apr 1, 20255,873
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Apr 1, 2025167
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025715
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Apr 1, 20251
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Apr 1, 20253
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Apr 1, 202520
What is Taxpayer Identification Numbers (TIN)?
Published on Sep 2, 2024Updated on Apr 1, 2025
Why do I need to provide my Social Security Number or Taxpayer Identification Number?
Published on Sep 1, 2024Updated on Apr 1, 20253
What are sanctions?
Published on Sep 1, 2024Updated on Apr 1, 2025

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